What Are Cookies
Cookies are small text files that a website places on your device when you visit. They allow the site to remember certain information about your visit — such as your language preference or whether you have already seen a notice — so that pages can load more smoothly on your next visit.
Cookies do not contain personal information on their own, and they cannot run programmes or deliver viruses to your device. They are simply a quiet memory aid for the website.
Types of Cookies We Use
We use four broad categories of cookies. You will find a fuller breakdown in the table below, but here is a brief description of each kind and its purpose on our site.
Essential Cookies
These are required for the website to function. They handle things like remembering your cookie consent choice and keeping navigation working correctly. Without them, some parts of the site would not operate as expected. You cannot opt out of essential cookies while using the site.
Analytics Cookies
These help us understand how visitors reach and move through the site — which pages are read most, how long a typical visit lasts, and where people tend to leave. The information is aggregated and does not identify anyone personally. It simply helps us make the site more useful over time.
Marketing Cookies
These may be placed by third-party advertising platforms to understand whether a visit to our site resulted from an advertisement, and to limit how often the same advert is shown. They track across websites in broad, anonymised ways. We only enable these where you have given your agreement.
Preference Cookies
These remember choices you have made — such as your preferred language or how you have configured the site — so you do not need to set them again on your next visit. They make the experience a little more comfortable and familiar each time you return.
Cookie Details
The table below lists the specific cookies currently in use on this website, along with their purpose and how long they remain on your device.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
cookieConsent |
Stores your cookie consent choice so the notice does not appear on every visit. | 12 months | |
_session |
Maintains basic session state during your visit to allow pages to function correctly. | Session | |
_ga |
Google Analytics — distinguishes unique visitors and tracks session counts in aggregate. | 2 years | |
_ga_* |
Google Analytics — stores and counts page view sessions for the current property. | 2 years | |
_uetsid |
Microsoft Bing Ads — tracks conversions from Bing advertising campaigns. | 1 day | |
_fbp |
Meta (Facebook) — identifies browsers for advertising attribution and reporting. | 3 months | |
user_lang |
Remembers your language selection if you have changed it from the default. | 6 months |
Session cookies are removed automatically when you close your browser. Persistent cookies remain until their duration expires or you delete them manually.
Third-Party Cookies
Some cookies on this site are placed by third-party services we use to understand site performance or to run occasional advertising. These providers have their own privacy and cookie policies, and we encourage you to read them if you would like to know more.
- Google Analytics — Google Privacy Policy
- Microsoft Bing Ads — Microsoft Privacy Statement
- Meta (Facebook) Pixel — Meta Privacy Policy
- Google Maps (embedded on our contact page) — Google Privacy Policy
Managing Your Cookie Preferences
When you first visit our site, a notice at the bottom of the page invites you to accept or decline non-essential cookies. Your choice is saved for twelve months. You may change it at any time by clearing the cookie named cookieConsent from your browser and revisiting the site.
Browser-Level Controls
Most browsers allow you to view, block, or delete cookies through their settings. The steps vary slightly between browsers, but the links below point to guidance for the most common ones:
Please note: blocking all cookies may affect how some parts of this site function, as essential cookies are required for basic navigation and your consent preference to be remembered.
Do Not Track Signals
Some browsers send a "Do Not Track" signal to websites as you browse. At present, there is no agreed standard for how websites should respond to this signal, and our site does not currently change its behaviour in response to it. Adjusting your cookie preferences directly — either through our consent notice or your browser settings — remains the most reliable way to control what is collected.
Legal Basis
Our use of cookies is guided by the Personal Data Protection Act 2010 (PDPA) of Malaysia and, where applicable, broader international standards. Essential cookies are placed on the basis of legitimate interest, as they are necessary for the website to function. All other cookies are placed only with your agreement, which you give through the consent notice on your first visit.
For a broader account of how we handle personal data, please read our Privacy Policy.
Changes to This Policy
We may update this Cookie Policy from time to time as the site evolves or as guidance changes. The date at the top of the page will reflect the most recent revision. We encourage you to revisit this page occasionally, though we will not make changes without good reason.
Questions
If you have any questions about how we use cookies, or if something on this page is unclear, we are happy to talk it through. You can reach us by any of the methods below.
Phone
+60 4 261 8053Address
No. 15, Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia